Shipping policy
CENDREVA Shipping & Delivery Policy
CENDREVA currently delivers within Australia only.
Delivery availability
Delivery is subject to product availability, delivery postcode, carrier coverage and site access.
Some regional and remote areas may attract additional delivery charges. Where an additional charge applies, it will be shown or confirmed before the order is accepted.
Delivery timeframes
Estimated dispatch and delivery timeframes are provided as a guide only.
Delivery timing can be affected by supplier stock, carrier capacity, weather, public holidays, access restrictions and other circumstances outside CENDREVA’s reasonable control.
Delivery address and access
Customers are responsible for providing a complete and accurate delivery address.
Please advise CENDREVA of any relevant access conditions, including:
- Stairs or lifts
- Gated or restricted access
- Narrow entrances
- Apartment or multi-level access
- Loading restrictions
- Other conditions that could affect delivery
Additional charges may apply where a failed delivery, redelivery or special access requirement causes additional costs to be reasonably incurred.
Receiving your order
Please inspect your order as soon as reasonably practicable after delivery.
If an item appears to have been damaged in transit, photograph the item and packaging and contact CENDREVA promptly with your order number and details of the issue.
Do not dispose of packaging or arrange a return directly with the supplier or carrier unless CENDREVA instructs you to do so.
Delivery estimates
Any estimated delivery dates or timeframes are not guaranteed unless CENDREVA expressly confirms otherwise in writing.
Contact
For delivery enquiries, contact CENDREVA through the Contact page on our website or email:
joel.james@nextgentransit.com.au