Refund policy

CENDREVA Returns & Refund Policy
 
CENDREVA framed prints are printed and framed to order, and digital products are delivered instantly as files. For these reasons we do not accept returns or give refunds for change of mind, incorrect choice, or colour or size preference. Please check the size, artwork and format on the product page before ordering.
 
Damaged, faulty or incorrect items
 
If your framed print arrives damaged, faulty, incorrectly supplied or materially different from its description, contact us as soon as reasonably possible with your order number, photos of the artwork, frame and packaging, and a short description of the issue. Keep all packaging and do not return the item unless we ask you to. We will arrange a replacement or refund as appropriate.
 
If a digital file will not open or is not as described, contact us and we will resend or fix it.
 
Australian Consumer Law
 
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy excludes, restricts or modifies any right or remedy available to you under the Australian Consumer Law.
 
Refunds
 
Approved refunds are returned to the original payment method. Processing time after approval depends on your bank or payment provider.
 
Contact: mara.vasseur@cendreva.com.au

CENDREVA, ABN 49 872 660 765, Brisbane, Queensland, Australia