Damaged, faulty, incorrect or materially misdescribed items
If your artwork arrives damaged, faulty, incorrectly supplied or materially different from its description, contact CENDREVA as soon as reasonably possible.
Include your order number, clear photographs of the complete item, the affected area, outer packaging and shipping label, plus a short description of the issue. Keep all packaging and do not return an item to the carrier or production partner unless CENDREVA provides written instructions.
Made-to-order cancellations and change of mind
Production can begin soon after an order is confirmed. Contact us promptly if you need to request a cancellation, but cancellation cannot be guaranteed once production has started.
Unless a product page expressly states otherwise, CENDREVA does not accept change-of-mind returns for made-to-order wall art. Please check the selected size, format, frame choice, dimensions and intended display location before ordering.
Colour and finish
Device displays can render colour and brightness differently, and reasonable production variation can occur between paper, canvas and framed formats. This does not remove your rights where an item is faulty or materially fails to match its description.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this page or any CENDREVA policy limits a right or remedy that cannot lawfully be limited.
Approved remedies
Depending on the issue and your legal rights, the appropriate remedy may be a repair, replacement, refund or another resolution. Where a return is required, CENDREVA will provide the authorised collection or return instructions. Approved refunds are returned to the original payment method where practicable.